Chalkhill residents unveil Memorial Wall as part of project to promote mental health and wellbeing. According to anonymously submitted Glassdoor reviews, Metropolitan Thames Valley employees rate their compensation and benefits as 3.7 out of 5. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. Ashford Hospital and St Peters Hospital, Surrey, Stoke Mandeville Hospital, Buckinghamshire, Appoint someone to deal with MTVH on your behalf, Dealing with irritating or annoying behaviour. Dealing with so many difficult people on the phone but if you are on the phone for more than 10 minutes its not because the customer was difficult and wanting a rant its because your call handling skills arent great. However you may visit Cookie Settings to provide a controlled consent. The office environment is modern and fresh, with wider computer screens. Seems customer service focused at first but comes down to targets and stats These cookies track visitors across websites and collect information to provide customized ads. We have conducted Repairs and Maintenance and Cyclical Decorations programmes for them and have subsequently been appointed for Windows and Doors Renewal programmes . I've loved my time here. There is nothing in place to boost morale and there are so many criticisms and no recognition of achievements. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. This category only includes cookies that ensures basic functionalities and security features of the website. Year-long community programme launches to meet local needs of Clapham Park residents. I worked for TVHA before the takeover and it was a great company to be a part of with people who cared about each other and the residents. It's sometimes noticeable that there are gaps in terms of organisational development. 1,028. Poor training, self serving management who are impossible to appease in spite of sales targets being met and customer satisfaction levels reached. If youre having problems registering, fill in the MTVH Online support form and a member of our team will be in touch. Salary information comes from 1,909 data . YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. 24 Metropolitan Thames Valley reviews. These cookies do not store any personal information. Print Multiple failings by Metropolitan Thames Valley in dealing with a resident's leaking roof and damaged ceilings led to the condition worsening and water coming into almost . Public Input. We believe everyone should have a decent home and the chance to live well. Metropolitan Thames Valley works across housing, health, social care and education. Visit the Career Advice Hub to see tips on interviewing and resume writing. Poor leadership, housing stick in poor repair, Colleagues at lower levels do care about the customers and want to do their best for them These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You can unsubscribe from these emails at any time. Metropolitan Thames Valley Metropolitan Thames Valley Employee Review. You also have the option to opt-out of these cookies. There's also a big focus on giving back to the community and staff are encouraged to get involved by volunteering with community organisations and projects. They are not authored by Glassdoor. Necessary cookies are absolutely essential for the website to function properly. Since Metropolitan Housings takeover headed by Geeta Nanda (whos ambitions know no bounds) the company has lost all integrity. New community programme for Clapham Park residents to help tackle cost-of-living pressures. London, England 8,386 followers. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Get notified about new Customer Advisor jobs in Nottingham, England, United Kingdom. Seasonal Staffing Team, GroundWork London. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Training is really good, constantly having support from senior members. You can update your choices at any time in your settings. I have had very supportive managers who have encouraged my career progression. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. The pattern element in the name contains the unique identity number of the account or website it relates to. Having problems? Hotjar sets this cookie to detect the first pageview session of a user. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. great ambition and staff team are dedicated, good approach to flexible working. Get a lot of angry customers who want to speak to customer care - when u eventually get through they ask you to email instead The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. We're always looking to innovate and do things differently. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. .css-15uv8u0{background-color:#f5c131;}Staff here are very friendly, easy to get along with and work with. Sales Manager. Responsible for leading the customer service team: resident services, first-time and follow-up repairs. Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. The Memorial Wall is part of a resident-led wellness initiative funded by MTVH, Brent Council Public Health team, Chalkhill Community Trust Fund, and the Young Brent Foundation. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Income and housing officers hard to get hold of at times and sometimes don't want to take the calls ", "It is a good system to use for references. to work with and autonomy to make decisions. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Historically great at developing staff. Senior managers did execs are more interested in fighting amongst themselves than driving the organisation. It's a nice, modern office environment, staff benefits are good. Copyright 2023 Metropolitan Thames Valley Housing. Make a secure payment when it's convenient for you and check your balance 24 hours a day. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. A really good range of calls Great company to work for with some really good benefits and. Having problems? The pattern element in the name contains the unique identity number of the account or website it relates to. It's a really good place to work if you like getting things done. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I have had very supportive managers who have encouraged my career progression. Use your usual MyTVH email and password to sign in. Meet our Development Director of Customer Care and see what she is looking for in her team. Average Metropolitan Thames Valley hourly pay ranges from approximately 8.21 per hour for Production Coordinator to 29.17 per hour for Surveyor. Forgotten your password? We work together to create great places for people to live. Metropolitan Thames Valley Housing has a vision that "everyone has a home and the opportunity to live well"; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. There are only two ladies cubicles in the whole contact centre - and if often smells in there of damp Hotjar sets this cookie to detect the first pageview session of a user. We aim to respond to emails within 2 . This category only includes cookies that ensures basic functionalities and security features of the website. Hotjar sets this cookie to identify a new users first session. The office environment is modern and fresh, with wider computer screens. Ashford Hospital and St Peters Hospital, Surrey, Stoke Mandeville Hospital, Buckinghamshire, Appoint someone to deal with MTVH on your behalf, Dealing with irritating or annoying behaviour. Axis has built a successful multi-award contract relationship with MTVH since 2014 when the Housing Association was called Thames Valley Housing Association (TVHA). Poor training, self serving management who are impossible to appease in spite of sales targets being met and customer satisfaction levels reached. 5.0. In the years that followed, MHT's workforce . . Lack of communication between different departments. 72% of Metropolitan Thames Valley employees would recommend working there to a friend based on Glassdoor reviews. According to reviews on Glassdoor, employees commonly mention the pros of working at Metropolitan Thames Valley to be career development, benefits, coworkers and the cons to be senior leadership, culture, management. Their management style and the culture they have created is like something out of the 1970s. About our cookies and how to manage them. Necessary cookies are absolutely essential for the website to function properly. Request a repair more quickly than by phoning or emailing, and at a time thats convenient for you. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Income and housing officers hard to get hold of at times and sometimes don't want to take the calls Put colleagues at risk by forcing them back into work after COVID because they are too lazy and incompetent to set up a sustainable home working scheme, and do not seem to care whether their staff live or die Good chance to develop communication skills in all forms On 20 August 2017, it took over operations from the previous franchisee South West Trains. The Housing Ombudsman found severe maladministration for Metropolitan Thames Valley's failures in dealing with a resident's leaking roof and damaged ceilings. They are not authored by Glassdoor. Enjoyable when u have nice tenants and leaseholders Other benefits include a benefits pot so can get a subsidy for a gym membership. You can save your resume and apply to jobs in minutes on LinkedIn, (Part Time) Production Team Partner - Garment Sorter & Shipper - UniFirst, Application Engineer (Junior), China (Remote), Campus Technology Sales Representative Ball State University, Business Development Manager Insulation DACH (all genders), Sr. Cyber Security Release Manager - 100% Remote - Contract to Hire (C2H), Ejecutivo(a) Comercial Pre- venta (Seguridad Electrnica), Life and Annuity Agent - *PIPELINE - Denver, Outside Sales Representative - Downtown Phoenix, Transaction PA, OMERS Infrastructure Europe, Callao, Constitutional Province of Callao, Peru, See who Metropolitan Thames Valley has hired for this role, Minimum of 12 months proven customer service experience, Excellent communication skills with the ability to hold good quality conversations with our customers to fully understand their financial circumstances, Good understanding of Safeguarding and Anti-social behaviour, 28 days annual leave plus 8 bank holidays (pro rata for part time) per year, 2 volunteering days per year for things like helping out in local communities, An additional Beliefs day once a year to have an extra a day off, Enhanced pension with matched contributions of up to 9%, Health cash plan scheme for your everyday healthcare needs which you can add your family members too, Tenancy deposit interest free loan to help with rental deposits, Access to extensive learning and training opportunities with Wisebox platform, Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues, Career progression across the organisation with our mentoring programme and apprenticeships, We are committed to the wellbeing of our colleagues and support this as an organisation.