Is am correct? Show. Disclaimer: All information is provided \"AS IS\" without warranty of any kind. but the original company is being screwed when it comes to protecting their old DATA. This can only be done if it hasn't been previously activated. You must log in or register to reply here. The explanation for Disable is "Permanently block the Computrace module interface." The other available options are Activate and Disable. With Absolute set to permanently disabled am I good? It is a Dell under warranty, so should I insist they reflash the firmware or replace the main board? Save Changes and Exit BIOS: Finally, save your changes and exit BIOS. Hopefully, that is not the case here. You can do to the system whatever you want. Go to the Security screen once in the BIOS. If Permanently Disabled kills it for good, its a good thing to do.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'compuhoy_com-medrectangle-4','ezslot_5',130,'0','0'])};__ez_fad_position('div-gpt-ad-compuhoy_com-medrectangle-4-0'); 4. CompuTrace is detected as a potentially unsafe application. Method 4: Reinstall Computer Jack to Un-install Laptop Premium. How to Remove Computrace From a Laptop in Dell Latitude. Now I did some research and I don't want this laptop to phone to some server everytime I boot up. The fact that CompuTrace is detected on your machine does not mean that you are infected and that malware is running on your machine. In regards to CompuTrace installed models: 1. Press the "Enter" key once more to verify the "Disable" selection. Select the "Disable" option and press "Enter" on the keyboard to disable Computrace on the computer permanently. They were good mobile workhorses they hold little value now. Flashing the BIOS will remove the Computrace? If there is no BIOS version without it from the manufacturer website, then your best bet would be is disabling CompuTrace from BIOS , but that won't prevent ESET from detecting it , but atleast it's disabled/not running. That's why we are in the same boat as Dell tech support. When it appears, press the BIOS access key as seen on the screen immediately to enter into the BIOS menu. And while I can see why they'd want to make the "enable" option permanent so that thieves can't just turn it off, it's less clear to me why the "disable" option is also permanent. (Still no explanation as to why ESET detects Computrace/Absolute only on this one computer in my family or why it started after 4 years.) If you're using a Pro version of Windows, you can use BitLocker for this purpose and set a PIN for extra security. Please help the OP or move along. The recommended security advice is to disable CompuTrace in the HP BIOS. However Enabled does not mean that the feature is active: Different to Computrace, enabling Absolute is not permanent (Unless the application is installed and the Absolute server sends an activation command.) Activating or enabling this feature is a permanent option to add even more security to your computing devices. The page in the BIOS also says: "Note that the Activate or Disable option will permanently Activate or Disable the feature and no further changes will be allowed.". It can run every type of code. It can only be disabled in the BIOS if it was never activated which is the default setting. They are not shady pawn shops. But worthwhile? https://downloads.dell.com/FOLDER04135952M/1/5430A18.exe, http://www.freakyacres.com/remove_computrace_lojack, Samsung EVO 500GB / 8 Different WDs / QNAP TS-253 8GB NAS with 2x2Tb WD Black, 34" LG 34CB88-P 21:9 Curved UltraWide QHD (3440*1440) *FREE_SYNC*, Quality case, 2 x Fractal Design 140mm fans, stock CPU HSF, 32GB (4 x 8GB) DDR4 3000 Corsair Vengeance, Samsung 850 Pro 256GB SSD, Samsung 860 Evo 500GB SSD, ASUS ROG Rampage VI Extreme & ASUS Prime Z-370 A, Corsair 280mm AIO & Thermaltake Water 3.0, 64GB DDR4-3000 GSKill RipJaws-V & 32GB DDR4-3466 GEIL Potenza, 2X-GTX-1080 SLI & 2 GTX-1070Ti 8GB G1 Gaming in SLI, Both have 2TB HDDs for storage, 480GB SSDs for OS, and 240GB SSDs for Steam Games, Razer Blackwidow Tournament & Corsair K90, Scythe Ashura, 2BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED, 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V), Samsung 840 Pro 256GB, WD Velociraptor 1TB, NEC Multisync LCD 1700V (Display Port Adapter), Asus ROG Strix GeForce RTX 3090 24GB OC EVA Edition, Realtek on board > Sony Receiver > Cerwin Vegas. The "Deactivated" option will more than likely be selected already. It would be best if you reminded that not all programs and drivers installed after the selected date and time might work properly and may need to be reinstalled. Answer (1 of 16): Most Dell BIOSes have this tool called CompuTrace, which I think is made by Absolute Software which can trace that laptop down to within a few feet . It may not display this or other websites correctly. Started 15 minutes ago, By Also Boot sectors/UEFI must be selected as a target in the on-demand scanner profile setup in order to scan UEFI. Kartal, Istanbul weather is characterized by its mild climate and gentle breezes flowing from the Marmara Sea, which attracts many Kartal . Trademarks used therein are trademarks or registered trademarks of ESET, spol. Trademarks used therein are trademarks or registered trademarks of ESET, spol. | Content (except music \u0026 images) licensed under cc by-sa 3.0 | Music: https://www.bensound.com/royalty-free-music | Images: https://stocksnap.io/license \u0026 others | With thanks to user Sathyajith Bhat (https://superuser.com/users/4377), user Joseph (https://superuser.com/users/78645), user duDE (https://superuser.com/users/192966), and the Stack Exchange Network (http://superuser.com/questions/854479). The Computrace default setting Deactivate has changed under Absolute to Enabled. Note that once CompuTrace is disabled, it cannot be reactivated short of a BIOS re-flash firmware update. I have had this computer for 4 years and have been running an ESET scan weekly all that time. Theyensurethat the new module is configured correctly for your Dell computer. The sections below provide information about what the differences between the two modules are. s r.o. Only then will the BIOS Activate the persistence module if that authentication is successful. So I have bought a used Dell OptiPlex 7010 Mini-Tower and it came with CompuTrace deactivated but I messed around with BIOS configuration and accidentally turned it on (Activated it), Is there a way I can deactivate that back or disable it permanently?, It isn't interfering with the OS but it prevents me from downgrading BIOS from A29 to A01. BIOS Computrace Computrace Computrace(R) Absolute(R) Software. Metoda 2: Para un sitio independiente con contenido gratuito, es, literalmente, una cuestin de vida y muerte para tener anuncios. how to deactivate computrace in dell laptop .very easy way of change setting in bios ,if when i connect laptop with wifi then blocked , so i introduce a way of deactivate computrace. Can use it in the meantime? You can wipe the machine, you can monitor it, you can look through the webcam, you can actually copy any files, you can start new processes. According to the company, large corporations mainly use Computrace for theft recovery and for asset management. Suppose you have set up a system restore point before installing a plan. If you activate using your own license for computrace, its an additional security. Then I will configure ESET to stop showing the detection on my laptop. Absolute originally developed the firmware and licensed it to BIOS manufacturers to embed it into the BIOS chip on motherboards. You must permanently disable Computrace: Security -> Anti-Theft -> Computrace -> Curent Settings: Set to Permanently Disabled, The Absolute persistence module is built to detect when the Computrace and/or Absolute Manage software agents have been removed, ensuring they are automatically reinstalled, even if the firmware is flashed, the device is re-imaged, the hard drive is replaced, or if a tablet or smartphone is wiped clean to factory . Another process that uses the file is to prevent the computer premium from being installed on the laptop premium. Sometimes, the installer also allows you to repair or install the program. How can I detect Computrace in the system? Once the computer module is disabled, you will not be able to reactivate it. You'd probably have to replace the entire motherboard, but unless you obtained a replacement motherboard directly from Dell, your replacement motherboard would already have some other Service Tag programmed into it. #2. Privacy Policy. Boot into BIOS and set Computrace to permanent disable, Retype the erased service tag using the BIOS option to do so, Reboot and reload the newest BIOS of your choice (some, like . In the Search Programs and Files box, type uninstall a software. This can usually be done by setting the option to "Disabled" or "Off". Finally, the article by Bill Morrow notes this: Quote No, you can't get rid of Computrace by flashing the BIOS. After reading the article from Dell, I looked in my BIOS (which I just updated), and, sure enough, there is a Computrace page. The one I got had bios A11 on it, and I flashed it to A18 (non-vPro). You are responsible for your own actions. The unofficial subreddit for Dell Technologies, Press J to jump to the feed. How do you change time format in Unix shell script? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Yes!? Powered by Invision Community. When users experience a lost orstolen laptop, they should contact Dell Laptop Tracking & Recovery Support center following the applicable customer service agreement. This program will not uninstall when the file required to uninstall Computer Jack for Laptop Premium is corrupted or missing. How do I remove Computrace from Dell BIOS? So yes, computrace seems to be a permanent backdoor, unless you have hardware experience to inspect and follow BIOS modification, decribed by Kaspersky. s r.o. Close all open programs and internet browsers. All other names and brands are registered trademarks of their respective companies. I want it gone. Turn off your computer by holding in the "Power" button on the computer's tower or the top keyboard bezel if using a laptop. There is a risk that Computrace can enable and activate itself if a Windows environment running Computrace is put in the computer. But I wanted to remove the possibility of a threat before making that last change. So if it's grayed out in one of those states, there's no way to change it to anything else, short of a full motherboard replacement. All other names and brands are registered trademarks of their respective companies. But in this deal with the original owners, they are tasked (and trusted) with the PCs destruction. RankLaptop.com is a participant As an Amazon Associate I earn from qualifying purchases , an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As I see it, the problem with Computrace lies with UEFI based motherboards; not BIOS based ones. The System Properties window appears. As far as I can tell, the additional information that led me to the above solution came from other users, not from ESET staff. More posts you may like r/techsupport Join Please click Finish when your Confirm Restore Point window appears. Press Enter again to confirm the Inactive selection. Computrace is so effective specifically because it's integrated into the motherboard firmware through collaboration with the PC manufacturer. Will go ahead and do that in all family computers. Here you will see three computer options. Sep 12, 2010 27 0 18,580 0. Computrace; i.e. , Boot from the backup BIOS (Gigabyte motherboards only). Rank Laptop a website that helps people buy the best laptop in their budget. Should I transfer files to another laptop and use it instead, or will that transfer the infection? How do I remove Computrace from the BIOS? If it's a Lenovo laptop there will be a W (computrace ) and a P (no computrace) version of the BIOS. Started February 24, By I need a solution that doesn't require the motherboard to be replaced because I can't afford one. What are the differences with the new module? Absolute persistence technology amounts to a persistent rootkit pre-installed by many device manufacturers (Acer, Asus, Dell, HP, Lenovo, Samsung, Toshiba, etc) to facilitate LoJack for laptops, and other backdoor services:. ). Note the the article is dated 21 Feb 2021. Started Yesterday at 06:27 PM, 1992 - 2022 ESET, spol. If your machine is off-lease, and hasn't been stolen, it should be easy to get Computrace removed. JavaScript is disabled. It works independently of the computer to send a GPS signal indicating its location. Computrace has 3 settings in the Bios - "Disabled", "Deactivated", and "Activated". Btw: Dell Alienware does not have Computrace imbedded into the BIOS but that is all I asked about. Cookie Notice You do not have enough access to install Uninstall Computrace LoJack. Deshabilite su bloqueador de anuncios para poder ver el contenido de la pgina. Dell Inspiron 5370-5409 12 Security Security Admin Password . 0 A. anonymous_02 Distinguished. Dell computers at least show you the status of it, however if it is set to disabled, it is permanently disabled, and if it is enabled, it is permanently enabled. Once authentication is finished, the Interface in the BIOS is greyed out. Bredius88 1 yr. ago Enabled Trademarks are property of their respective owners. Method 1: Un-Install Computrace LoJack through programs. :|. By Welcome to TechPowerUp Forums, Guest! This article also gives mitigations for Computrace. To access the BIOS, you can disable Computrace by starting the Computrace and tapping the F2. i hate dell . This sounds Illegal since there is no means of proving these weren't stolen as @Bill_Bright said. Will appreciate any suggestions as to what to enter to avoid detections in the future. You will not be able to reactivate the Computrace module once it is disabled. So, on Linux, part of it works, and part of it does not. IfCompuTrace has been activated, it can not be disabled which is by design for security reasons. Disable Computrace: The next step is to disable Computrace. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select the "Disable" option and press "Enter" on the keyboard to disable Computrace on the computer permanently. I wiped the drives and was browsing through the BIOS. Mar 27, 2011 3 0 18,520 1. Select the "Disable" option and press "Enter" on the keyboard to disable Computrace on the computer permanently. How do I run a program as administrator in Linux? The admin guys gave me the system password of the laptop so I can do with it as I wish. or ESET North America. it lives in your computers BIOS ROM, and reinstalls every time you turn your computer on, and the company is known to make it a giant pain in the ass to get it deactivated (but its still there). So I bought a used Inspiron laptop,when I checked the bios noticed the Computrace option was on "Disable" and the other options,Deactivate and Activate are greyed out. In other words, the way Computrace interacts with Absolute could expose users to man-in-the-middle attacks. #1. Ether you live with it enabled or replace the motherboard. Please support me on Patreon: https://www.patreon.com/roelvandepaarWith thanks \u0026 praise to God, and with thanks to the many people who have made this project possible! The file required to complete this installation could not run. Double click on its uninstaller file & follow the steps of the wizard to Uninstall Computrace LoJack. Good luck on that. Finding this exact entry means that Computrace LoJack is installed and running on your computer. All other options (activate and deactivate) are also greyed out. Computrace Agent interacts with programmed intervals to provide absolute software for monitoring server tracking service. BIOS keys vary among computer makers, but pressing the Dell or F2 key usually activates the BIOS menu (see Resources). To confirm the "Disable" decision, press the "Enter" key again. I know that this is a bit confusing & difficult to solve, How to remove Computrace from a laptop. But I am tried my best to solve your problem. Embedded in the BIOS rmware of a computer, the Computrace Agent can survive operating system re-installations, hard drive reformats and even hard drive replacements. Thanks to all who have posted additional information on this issue. How do I know if I am the administrator on Ubuntu? So they made it very extensible. Click the LogFile button and the report . Hold Windows and X keys together, open the One X menu, and click Programs and Features. Select the "Disable" option and press "Enter" on the keyboard to disable Computrace on the computer permanently. That said, I guess it depends on what capability you're looking for. Its a tiny piece of code which is a part of the BIOS. . Open programs & features In Windows Vista and Windows 7. Method 3: Uninstall Computrace LoJack via System Restore. In regards to CompuTrace installed models: 1. For a better experience, please enable JavaScript in your browser before proceeding. I found you have activated compress. You can visit any computer repair shop, they'll tell you the same thing. (2) Would my laptop be vulnerable to Computrace rootkits or other Computrace malware if I permanently disabled Computrace? Rank Laptops take you to the latest laptops, tablets and 2 in-1 Laptops. Software had to be developed to interface with it. These laptops have no HDDs, so that's not a concern. From inside the computer's BIOS menu, enable or disable Computrace permanently -- but make a note that you cannot change it back when you change the setting just once. That was my guessthat disabling Computrace in the BIOS would protect mebut wanted confirmation from someone more knowledgeable. Is Computrace not listed in your Dell BIOS anymore? You can find these files in the Installation Folder of Computrace LoJack for Laptop Premium. AnthonyQ Absolute Persistence is an update to the legacy Computrace module. Not every computer comes with Computrace, but at the same time, this feature is disabled in the necessary input and output system of the computer. How to Access the BIOS on a ThinkCentre Computer, How to Add a Power On Password to a Computer. The Enabled default state in the BIOS setup for Absolute only enables the Absolute interface to be ready for the activation by the server. You'll reach a tech at Absolute Software. This is would I have regarded as a solution: ESET has detected the presence of Computrace, a product which can be used to find your computer if it is stolen, but which is vulnerable to attacks by malware such as rootkits. Disable: permanently block the Computrace module interface. How can I detect Computrace on a system? How do I remove a user from Administrator group in Windows 10? Speaking of UEFI based malware, here's the latest find: https://www.bleepingcomputer.com/news/security/cosmicstrand-uefi-malware-found-in-gigabyte-asus-motherboards/ . The Dell Laptop Computrace Tracking & Recovery Team will review the complete detailed information logged through our Monitoring Center. 1from Absolute site: "Absolute has partnerships with tier one PC OEMs such as Dell, Fujitsu, Gateway, HP, Lenovo, Motion Computing, Panasonic and Toshiba. https://www.malware-killers.com/delete-efi-computrace-a/, https://www.bleepingcomputer.com/news/security/new-uefi-firmware-flaws-impact-over-70-lenovo-laptop-models/, https://nsfocusglobal.com/tracking-and-analysis-of-the-lojackcomputrace-incident/, https://www.bleepingcomputer.com/news/security/cosmicstrand-uefi-malware-found-in-gigabyte-asus-motherboards/, https://support.eset.com/en/kb6519-exclude-an-application-by-name-from-scanning-in-eset-windows-home-products, https://support.eset.com/en/kb6567-you-receive-an-eset-uefi-detection?ref=esf, Creating new exclusion for network detections in ESET PROTECT 10.0.14.0 (wishes for improvement), Strange task last progress status in ESET PROTECT 10.0.14.0, Improve ESET LiveGuard's detection ability against Cobalt Strike Trojan, False positives of Windows system file detection. Why would I do this if it is dangerous? Computrace LoJackDisable 5.1 Multi Core Support . 2 Crafty-Trainer4124 2 mo. Reviewing Dell documentation, it only installed CompuTrace on older laptop models. The original company probably paid a fee to dispose of them using a shredder. Can computrace be removed? The reason I might ask Dell if they can remove CompuTrace would be to eliminate this vulnerability. I guess that might not matter if you're not worried about warranty coverage, but I just wanted to mention. The only way how to 100% resolve the issue is by upgrading UEFI to a version that doesn't contain Computrace, if available. Press the "Enter" key once more to verify the "Disable" selection. I ran my usual weekly scan of my laptop, and ESET detected the following: \\Uefi Partition UEFI uefi:\\Volume 6\Firmware Volume Image {9E21FD93-9C72-4C15-8C4B-E77F1DB2D792}\Volume 1\Application {25247A74-9440-47D5-BF0A-ED92A4D6EBA4} - a variant of EFI/CompuTrace.A potentially unsafe application - retained. If not reported, it should not matter. But if you're more interested in the remote wipe option, I personally just make sure to encrypt my hard drives with a strong password or a long PIN. Computrace can turn on and off. biosbios bios BIOSPhoniex BIOSBIOSDell In that case, you can use System Restore to repair your system and eliminate unwanted programs such as Computrace LoJack. or ESET North America. Computers are a Computrace module mounted on a computers motherboard. You can do absolutely anything., https://threatpost.com/millions-of-pcs-affected-by-mysterious-computrace-backdoor-2/107700/. / Dell / / G515-8127 / : 112 6. Press question mark to learn the rest of the keyboard shortcuts. Dell OptiPlex 9020 Dator med liten formfaktor garens handbok As far as it is a piece of the BIOS, it is not very easy to update the software as often. I believe this is described in the "help" box of the BIOS Setup interface below the actual options, or at least it was on the systems I last checked. We recommend excluding it from detection to prevent the application from being continually detected. so if its been activated (mistakenly or not) it will keep coming back no matter how many times you wipe the files. stanbul Kartal Anadolu mam Hatip Lisesi nasl bir okul?LGS Lise Tantm videosunda polyglot clal Dac'nn anlatm ile KAHL hakknda ulam, tarihi vs. Fortunately on the Dell computers I have and use it has never been enabled and is still set to the Default setting which for Dell is Deactivate. I unmarked Marcos's post as a solution, as I do not consider it a solution to stop ESET from detecting Computrace without actually removing the potential threat. Cmo etiquetar a alguien, pginas y lugares en Facebook. Maybe to satisfy people with privacy concerns about their laptop having the potential to phone home to Computrace? LoJack, dates to 2005. Prior research has shown a significant risk coming from anti-theft software embedded in BIOS ROMs or firmware. Can you call DELL? The settings are Deactivate , Disable , and Activate . Can computrace be removed? It's now time to reboot the computer into its operating system by pressing "F10" to save your BIOS settings. Are Laptop Chargers Interchangeable? Computrace has 3 settings in the Bios - "Disabled", "Deactivated", and "Activated". I thought I was following this topic, but it turned out I was not (or following got canceled), so I didn't receive email notification of the new posts. Click the Scan button and wait for the process to complete. Does replacing BIOS chips remove Computrace? the previous locked state is saved in the controller and immediately you turn on the laptop it will be restored. If your BIOS isnt flashable its still possible to update it provided its housed in a socketed DIP or PLCC chip. Complete your request to remove LoJack, and click Submit. This allows Absolute to send you verification via email that they have received your removal request and will remove your LoJack automatically from the BIOS of your computer. There is no way for us to verify even if the original company who turned them over to the recycling center obtained them legally. Press the "Enter" key once more to verify the "Disable" selection. You will not be able to reactivate the Computrace module once it is disabled. Heres Another Method AboutHow to remove Computrace from a laptop. Scroll down the list, looking for rpcnet.exe under the Name column and Computrace next to it in the Description column. It can do nearly anything. Ring 1 s dng s dng cng ngh vPro phi update li bios, chnh sa trn bios c th hng b vic Locked tnh nng ny trn website ca mnh v trn site Intel cng nh l Absolute Conputrace. If you have any query related to this article or have some better solution to this question, give us your recommendation in our comments section below. Or is there still some part of it phoning home. They are all Dell Latitude E5430. sorry not much help here. I am glad that as a result of the discussion here, I learned that I could easily disable Computrace or, in the case of my newer computer, Absolute in the BIOS and eliminate the possibility of malware exploiting Computrace or Absolute. Edited by The-Toolman, 21 March 2018 - 12:22 PM. The Computrace service has been purchased as an option, and the monitoring server will enable its agent security module through the BIOS interface. - All rights reserved. Other discussions say Computrace is installed by some manufacturers to find a computer if it is stolen. The Deactivated option will more than likely be selected already. Today, Computer theft is a long way from the days of security padlocks and security wires. When it occurs, press the BIOS access key that appears on the screen to enter the BIOS menu. The admin guys gave me the system password of the laptop so I can do with it as I wish. Back to Top Cause Not Applicable. For additional information about UEFI rootkits available through ESET blogs, visit: 1992 - 2022 ESET, spol. For Laptop Premium, go to the Installation folder of Computrace LoJack. Most laptop computers have an executable file calleduninst000.exeoruninstall.exe. Other than that, you have 2 options: 1, disable detection of potentially unsafe applications (not recommended, especially on servers and machines that might be a target of RDP attacks) This is because UEFI contains both a BIOS firmware and disk based hardware component that is accessed by Windows system software. If bios chip is removed these would not happen or it would not go into POST. Double click on AdwCleaner.exe to run the tool. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks for your comments. On a Linux PC, the user can not interact with the built in component, it is invisible. It's been a while since I used Computrace on Dell systems, but I remember there were 3 options. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you get a model with computrace and the license is not yours, youre literally buying a computer with botnet in bios. Once set to one of those two, it can "never" be changed, and the setting in the Bios is grayed out. Computrace and Absolute Solutions are registered trademarks of the Corporation. Customers that have received a computer with an affected BIOS version installed will need to perform the two actions below to resolve the issue. CPU XD Support Either way, if your data is encrypted with a strong password, then you don't really need to worry about remote wipe because the thieves won't access the data anyway. Please check out. The company Anyhow, unfortunately I don't know of an equivalent alternative. Va aparea data de sistem, exemplu: Enter Rescue password 2018-05-02. Press the "F10" key to save the new BIOS settings and the computer will reboot into the computer's operating system. (probably to protect their intellectual property). . It shows the current state of Computrace on my laptop is "Deactivate". Whenit is not activated until the Absolute software is installed in the Operating System. This sounds Illegal since there is no means of proving these weren't stolen as, Thanks for the "/thread"; I appreciate that. There is a danger that if the Windows environment running in the Computrace is inserted into the Computrace. The software is now embedded in the firmware of certain computers manufactured by some of the larger corporations such as Dell, Hewlett Packard, Panasonic and Toshiba, among others. No one was successful removing computrace. How do I remove Computrace from the BIOS?Helpful? Absolute also developed the software to interface with the Computrace firmware. It can only be disabled in the BIOS if it was never activated which is the default setting.