Restart the device and try again.2. Contacts and phone. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? This setting can be turned on or off at any time. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). This permission is required for sending notifications to verify your identity. It is grey out on the app so I cant get my code that I need. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. This timer is the countdown to the verification code changing to the next code. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. introducing new interoperability features, Do Not Sell or Share My Personal Information. Tap the account you want to remove, and then tap Remove Account.. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Much thanks mate! Just clicking on it will cause a notification permission request to pop up which you can grant. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. Make sure the device hashardware encryption enabled. This data is stored on your device and can be removed by removing your account. We previously sent these notifications only through email and SMS. On a side note, can you describe how you were able to define authentication methods per conditional policy? Oct 06 2018 I have submitted feedback logs using Incident ID:UE5893G if it helps. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. After that, you should start receiving push notifications from the Authenticator app. These modes can prevent apps from sending notifications. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? Please help.Thank you. Since we launched in 2006, our articles have been read billions of times. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Its essentially the same process you went through when you set up the account originally. May 31, 2022 . For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. The problem persists. If you have an Apple device, the ID.me Authenticator app is the best option. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. This can be done a lot better! This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Learn and ask questions on how to implement MFA. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Definitely would like to see the one-time bypass feature in Azure MFA. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Make surethe accountisregistered for passwordless andisjoined to you work or school. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Q: My one-time passcodes are not working. Setting up SMSto receive verification codes. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. Notifications can be sent from any number of channels or in-band or out-of-band. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Q: How can I see whichsites are using my identity data? Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. 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Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. Q: Can I create my own Verified Identity? Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Q: Do notifications work for non-Microsoft accounts? A: This is a known issue on iOS 13+. A: We're always working on new features, bug fixes, and performance improvements. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Dec 14 2021 Use biometric hardware. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. 05:53 AM What might be the issue? I also cannot find a code to enter on my laptop from the app. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. What is the version of Microsoft Authenticator APP? This will remove passwords and other autofill data from the device. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. For more info, see theBackup and recover account credentials with Authenticatorarticle. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. You can turn App Lock on or off on the Authenticator Settings page. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Old Microsoft account authentication app was perfectly working. @Robert WoodsSomehow I got mine to work. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. I have make sure that the battery optimization and all sort of notification permissions are allowed. This type of notification is often used by banks and other financial institutions in order to protect their customers information. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Location. 1. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. The accounts that were backed up from your old phone will be transferred to your new phone. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Jul 24 2020 Do you try to delete accounts on Microsoft I ended up giving up and completely removing the add and setting up MFA on the device from scratch. For me it was not required to remove settings or the whole app to solve it. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. Q: How do I make Authenticator the default autofill provider on my phone? If you register your device with your organization, your organization can change this policy on your phone. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. This article answers common questions about the Microsoft Authenticator app. Make sure the app is turned on to use sound or to vibrate for notifications. You will need to go to Settings and manually enable the permission. Q: Why does the number next to the code keep counting down? Can I continue authenticating using the app? Phone number is also correct. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. I have make sure that the battery . Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? Try change the network to see if the result is different? Problems started when I upgraded to MS Authenticator. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Try to remove the account in Authenticator and try again to see if there's any different. Next, youll need to install Microsoft Authenticator on your new phone. Youll need to provide your sign-in username so that your admin can look you up in your organization. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. My phone have been stolen, I had work account logged in there. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Check if your devices get notifications when the app is open or closed. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. I had to go into the advanced set up to be able to change it back. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. The Authenticator app is not required for all accounts. Then sign on with recovery account to do the restore. A: The Authenticator app collects three types of information: Account info you provide when you add your account. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. It works for me. How do I make sure notifications don't continue to go to my old device? To unlock their phone, they must sign in to their web app and receive three 2-digit codes. The app will request this permission only if your organization has a policy requiring location. Only someone with access to your phone should be able to get your verification code. When the app is closed, I don't get notifications. --If the reply is helpful, please Upvote and Accept as answer--. When you add a Microsoft account, the app requires network/internet connection. - edited 1. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. Try this, hit the hamburger on the left and click on "backup this device". Googles online services are available with push notification authentication. Any personal data collected is limited to information needed to help troubleshoot app issues. A: No. Whenever I try to enter a MS service (e.g. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Thanks. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. This way you can reenable push notifications. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in.