Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Customer Care; Track an Order; Create a Return; FAQs . The quality of Le Grand Bambino bag is amazing. Love the quality & style of the hat & quick delivery! Does polene has a us number (really asking :) I know they are more low cost that him but still)? I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. When it was delivered I wasnt home. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Thank you very much.I especially loved the packaging- as always :). Beautiful experience! Pretty things in your Shop Jacquemus is great!!! Companies can ask for reviews via automatic invitations. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. Sizing is great, the quality is superb and I will certainly reorder from the website. You can also place your order with our team on the phone. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. Outstanding Customer Service! The packaging, payment, etc. They sent my address wrong to UPS, told me it was my fault! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. All previous emails sent to you from my private email prior to involving PayPal were ignored. And then I received my scarf .. wonderful. Revoke a Website or App's Access to your Login with Amazon Information. I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! Press J to jump to the feed. 6 more replies. Continuez, vous etes parfait.Tres belle journee. I love your collections every year. The material is great, the fit is great, so pretty. Find out how we combat fake reviews. The return process was perfect and easy! I cannot track my order and furthermore they delay it more than it should alwayss. Here are 8 tips for writing great reviews. The pants were the perfect color, fit well and well made! Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! $25 - $35 per hour | Online/Remote Position | Flexible. Love you. Ordered a bag and returned it. To find out more, please visit our Privacy Policy. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. I love your collections every year. My experience was amazing! Jacquemus Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . It was it left to sit in the pouring rain. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! The pants were the perfect color, fit well and well made! Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. I love Jacquemus company with its amazing product. At the age of 19, in 2009, he started his own brand after his mother's death and named it . And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . 2023 Trustpilot, Inc. All rights reserved. Date of experience: 19 January 2023 MO The item was shipped very quickly to the Netherlands . So thank you Jacquemus!!! For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. It goes against our guidelines to offer incentives for reviews. . Thanks for the customer experience as well. I love that it was delivered to me super fast! The pants were the perfect color, fit well and well made! Verification can help ensure real people write reviews about real companies. Initiative 1: Creating Jacquemus' first physical store in Paris. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. I am still waiting for the product and I have not received any email when they will send to me . When I enter on my account, in the status of my orders I can't see which of them have been returned. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. I loved the bag, it's great, and super fast delivery, thank you. Awful brand terrible business. Everything was amazing. Users can call our helpline number to resolve their crypto related ptoblems quickly. The quality of Le Grand Bambino bag is amazing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Quality is great! SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Its disappointing what a mess this company has become, not a good look. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Outstanding Customer Service! Because of this I wouldnt order again.. It goes against our guidelines to offer incentives for reviews. Coinbase customer service number. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. Our native-speaking Customer Care team is available 24/7 to support you. Its just that they grew so fast and I think they were taken aback from all the success. Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. The packaging, payment, etc. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. I could find the contact number only from the cached page found in Google. Privacy Policy. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Beautiful experience! We offer free 2 day shipping on all US orders. It goes against our guidelines to offer incentives for reviews. Got this a gift for my wife, she fell in love with it! Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Do you need help? Quality is great! With my coupon I ordered jeans and they were send in two days, received three days later. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. then delayed it even more by not contacting UPS quick enough. This is unacceptable. This is unacceptable. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. But it didnt have any dimensions or photos with a model holding it in order for us to understand its size. I love your website design, I love your brand. Two weeks went by and I never even received a tracking email. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. My order arrived in no time and im super happy! I shouldnt have to call France. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Verification can help ensure real people write reviews about real companies. Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. Press question mark to learn the rest of the keyboard shortcuts. Read about their experiences and share your own! Companies can ask for reviews via automatic invitations. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. It will consist of art and design, itt will have Overnight shipping is available for $20. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Incredible quality, lots of compliments. Much better of you used dhl not ups. I was very disappointed with my purchase. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. I think they assume people wont call and they will just keep your money. Quality is great! We also ensure all reviews are published without moderation. was ok but the delivery with UPS was HORRIBLE. Everything was amazing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The return process was perfect and easy! My experience was amazing! All rights reserved. For questions, discussions, and news about handbags and the fabulous designers who make them. Received the order but the box looks like its thrown somewhere. We also ensure all reviews are published without moderation. Love the quality & style of the hat & quick delivery! Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. When I tried to find the support form it appeared, that your site doesn't work properly. Thank you for the fast delivery. Also the shipping although very fast had a high price. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) Reddit and its partners use cookies and similar technologies to provide you with a better experience. Got this a gift for my wife, she fell in love with it! They have no phone to US because they are French based and . It goes against our guidelines to offer incentives for reviews. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. It has a red undertone, it looks like its been discolored by the sun. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. The delivery was made very quickly and arrived in very good condition. I love my bag! I am very happy with my purchase! Because of this I wouldnt order again.. Fast delivery, very nicely packed.Amazing product. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It makes sense why someone returned it after removed tag of the item. You must have JavaScript enabled in your browser to utilize the functionality of this website. Outstanding Customer Service! My experience was amazing! I loved the bag, it's great, and super fast delivery, thank you. Shop the best in modern womenswear with the most recent collection from Jacquemus. Pretty things in your Shop Jacquemus is great!!! Also the condition of the leather was really bad. Product well represented in PDP (would be nice to get a closer shot of the material). It looked absolutely beautiful on the site. But except that, everything was very good. Very clear navigation and easy check out experience. Training: 11 weeks, Monday-Friday. I ordered the wrong size and had to return the item. I would have expected more for that money. I love my bag! Find out how we combat fake reviews. Everything was amazing. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. Will definitely order again! The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. All rights reserved. The order arrived on time and every item came very well packed. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. I love jacquemus and its style and the quality is on top! . Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. In addition, the fact of sending us a little booklet I find it super cool. My experience was amazing! Pretty things in your Shop Jacquemus is great!!! They implanted new logistics and all so the problem must come from that. Shift schedule availability from 8am -6pm in your local time zone. Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. The quality of Le Grand Bambino bag is amazing. All rights reserved. Really poor ordering from France to the UK. The ordering was easy and the quickness of the shipping was amazing. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Much better of you used dhl not ups. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . I received my parcel late and it then ruined a gift to someone. Contact them on WhatsApp, they always answer. When it was delivered I wasnt home. It goes against our guidelines to offer incentives for reviews. You dont have to buy many Designer things to know that luxury products are sent in box. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. I am still waiting for the product and I have not received any email when they will send to me . Thank you very much.I especially loved the packaging- as always :). Product shipped out in a timely manner and arrived well packaged. please contact customer service within 60 days of purchase. Fabulous Quality and Design! Mostly impressed on just how fast it was delivered! Love the quality & style of the hat & quick delivery! Sizing is great, the quality is superb and I will certainly reorder from the website. The packaging, payment, etc. The refund was almost instant, but I originally placed via paypal. FWRD Customer Service. We use dedicated people and clever technology to safeguard our platform. I do not recommend ordering anything from their site, idk what happened but it is a mess. I am very happy with my purchase! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Our native-speaking Customer Care team is available 24/7 to support you. Coinbase customer support number is online now. I loved the bag, it's great, and super fast delivery, thank you. We use dedicated people and clever technology to safeguard our platform. Beautiful experience! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Anyone can write a Trustpilot review. Thank you note, stickers, and the dust bag were a welcome surprise! We will get back to you within 24 hours. I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. The website is very userfriendly, I found everything great. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Incredible quality, lots of compliments. Avoid. I love JACQUEMUS! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. You are very welcome to get in touch for size and styling advice or with any further questions on your order. It was left on my porch in the pouring rain for two days. I cannot track my order and furthermore they delay it more than it should alwayss. Please enter the details of your request. She is in love with them. . 2023 Trustpilot A/S. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. To find out more and learn how to opt out, please visit our I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. or fill in the form below. . My order arrived in no time and im super happy! Shop with us and discover why Mytheresa is your final destination for online shopping for women. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. I am still waiting for the product and I have not received any email when they will send to me . I recommend shopping at Jacquemus. and the service is great and shipping is fast! Will definitely order again! A real shame because you spend a lot of money on this premium brand. Anyone can write a Trustpilot review. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Received the order but the box looks like its thrown somewhere. I loved the bag, it's great, and super fast delivery, thank you. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Fabulous Quality and Design! I love that it was delivered to me super fast! Please email us at customercare@mytheresa.com LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. Those fees can only be paid in cash. The website is very userfriendly, I found everything great. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. Jacquemus customer service . Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. I am always extremely pleased with all the items I have ordered. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. I ended up ordering from FarFetch and the bag will arrive Tuesday. I will never ever buy anything from them again. | Read 41-60 Reviews out of 545 Received the order but the box looks like its thrown somewhere. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. So thank you Jacquemus!!! I am in Australia and this is physically impossible. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. 2023 Trustpilot, Inc. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The delivery was made very quickly and arrived in very good condition. Free shipping on full-price orders over $100 USD and other orders over $300 USD. My order arrived in no time and im super happy! Outstanding Customer Service! Suggested companies are based on peoples browsing tendencies. Entry level. Manage Your Backup Payment Methods. The website is very userfriendly, I found everything great. The bag is okay but a bit dusty and dirty. In addition, the fact of sending us a little booklet I find it super cool. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . It was it left to sit in the pouring rain. JavaScript seems to be disabled in your browser. Take a brief survey about today's visit . Cookie Notice Reddit and its partners use cookies and similar technologies to provide you with a better experience. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. Received the order but the box looks like its thrown somewhere. They where very helpful great experience with them. I love my experience so far and definitely will buy more. Lists Featuring This Company Shoes Companies Beautiful experience! Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. Coinbase customer support number is online now. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. The website is very userfriendly, I found everything great. The order arrived on time and every item came very well packed. The delivery was made very quickly and arrived in very good condition. I ordered the Grand Bambino bag. I am very happy with my purchase! Call now to get direct help from coinbase customer support executives. 1. Overall it was great! My order arrived in no time and im super happy! It was it left to sit in the pouring rain. I love JACQUEMUS! . I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Everything was amazing. The packaging, payment, etc. + Paid training & PTO. 2023 Trustpilot, Inc. All rights reserved. Ive ordered a top from the site last year and had 0 issues. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. In addition, the fact of sending us a little booklet I find it super cool. + Additional pay incentives as well as monthly . Anyone can write a Trustpilot review. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. designers to increase customer base. The quality of Le Grand Bambino bag is amazing. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. English. 2023 Trustpilot A/S. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. I started emailing customer service, messaged the customer service Instagram, nothing. Im a big time jacquemus fan and have been for years. Date of experience: January 24, 2023. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. Quality is great! I ordered the Grand Bambino bag. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I ordered the wrong size and had to return the item. The order arrived on time and every item came very well packed. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Here are 8 tips for writing great reviews. Use Switch Accounts. The bag is okay but a bit dusty and dirty. Sign out of Your Account on the Amazon Website. Find out how we combat fake reviews. In addition, the fact of sending us a little booklet I find it super cool. Simon talked about it and said they had big problems in may June but I think its resolving. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. This is unacceptable. Verification can help ensure real people write reviews about real companies. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I received mine within 2 days of ordering and I live in Canada! With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . Here are 8 tips for writing great reviews. Delivery was left on doorstep whilst I was at work. From the package to the product. Two days later I received my tracking and got my packages. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. There wasnt add a box for the purse. They are so dope and very light so dont pull on the ear lobes. 2023 Trustpilot A/S. When it was delivered I wasnt home. Much better of you used dhl not ups. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before.