Exxon Mobil should be aware of this. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Trouble Getting Approved? All this because WEX, a company we have never had any dealings with ( and never will!) Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. On the Policy Management screen, you can edit existing policies or create new policies. I use my premium refunds to pay for the next months premium. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. This is a fraudulent account. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. On the Credit screen, select the contract for which youd like to view the credit balance. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. (See Look up card.). WEX, Inc. is ran by idiots. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Charged to my bank account, we do not own a card. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports (See Look up card.). Military veterans possess invaluable leadership skills and business acumen. The credit info for the selected contract appears below. Our card works at a variety of merchants. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. The search results appear on the bottom of the screen. Where does it work? As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Bonsai Point of Sale How does it work? Fleet cards are mainly used for gas purchases, but they offer additional benefits. They are doing this to many other businesses I found out. You will be notified when new oil merchants begin accepting the WEX card. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Worst gas card ever. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Hi Ana, document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. 1 Hancock Street However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Still, businesses must have specific equipment set up for companies to accept them. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Receive your Esso Card I think this would be great for our business! I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. See this page to learn how we support our operations. Wex and Voyager cards can be used at any participating gas station. and wont correct it. Choose Prompts in the top menu, then Update Prompts. RIDICULOUS!! Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Get special fuel discounts and save on products and services for your business. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. In business, time is money. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Why would you need to show a receipt from your dr that does not even make sense? Click Authorize Payment and confirm the payment info. WEX is complete rip-off. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. If you would like to interview Phillip for your story or podcast, please reach out here. This has to be huge fraud case. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Who do I contact? GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. We find that their service and management algorithms are needlessly obstructive. Focusing on diversity also means focusing on inclusion. Description of Complaint: But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Most horrible experience with fuel cards. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Dont use them, spread the word not to use them, I will be posting on every review site. The most common fleet cards are by Wright Express (Wex) and Voyager. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Note: We have adjusted this companys BBB rating according to our own standards. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Under the Contract ID drop-down, choose the account from which the money code will be drawn. Corporate Office They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). CardPaymentOptions.com, Inc. All Rights Reserved. Hey y'all!!! Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Fleet cards can also limit the number of transactions or caps on each transaction. SEE WHO SPENDS WHAT, WHERE AND WHEN. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Finance. As more data is collected and trends identified, he expects losses to decrease even further. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. This company didnt send me any Cobra benefit and ignored my requests. Your email address will not be published. This is our complaint on WEX, Inc. I still cant get Wex to just distribute my HSA to my new employer. That means finding a processor who is familiar with B2B transactions. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. A new account was opened for our company that we were unaware of because WEX changed their system. LOL. Shady company Dont ever deal with them!!! As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. This review will focus on Wex's payment acceptance products for merchants. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Set the Validation type, which determines how the prompt must be entered by the card user. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. The card can be used at any gas station that accepts the card. We have no recourse. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Getting paid to re-write this page? 2023 Host Merchant Services. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. I just got my second invoice from WEX. Still getting notified of late fees I thought this would be beneficial. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Where does it work? I have asked for a manager many times but no one has EVER called me back. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Choose the desired product in the Add Limit window, and click Next. What if additional documentation is required? To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. It was my banker that advised me to contact them first. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Don't Fall Into An Expensive Trap. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Ive contacted customer service multiple times and spent long times on chat and hold both times. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Since thats the lowest rate of the purchasing card categories, thats the goal. Store Branded Cards Fleet card offering without a traditional card network. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Do I need to contact my bank? Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Youll need to contact your credit card processor. Get the latest Health Trends & Insights news in your inbox. It is not intended as legal or financial advice. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. As a result, standard interchange rates that are the standard of such networks are not applicable. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Enter the limit in the Amount field. Contact Support. Fleet cards differ from commercial credit cards in a few ways. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. However, Visa and Mastercard offer their own fleet. It is a shame, I was a client for about 20 years. Various vendors offer many different types of fleet cards, such as Wex and Voyager. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Im paying it off in a couple weeks and closing the account. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. These processors offer Quickbooks integration and have low rates. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Related Article: Introduction to Credit Card Processing Rates and Fees. Look up and select the card you want to assign. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Level 3 data may include odometer readings, vehicle or driver ID numbers, and more.