Take it back and the next day it is back on the shelf waiting for someone else to buy it. Can I exchange my men suit I bought and never wear 1day, I bought 3 pairs of shoes. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. I also had purchased a pair of shorts at the same time yesterday about a little over 24 hour period later. I had even bragged about the fact we could still return items there, when complaining about another thrift store. All merchandise is tagged with a color coded tag - which is discounted every 5 weeks. Then simply read the entire article which will help in the return process. Finally went to goodwill after 1 year. BUT I did personally go back to the store in the allotted 24 hours and ask for a manager and explained what happened. I want to return the bears and just have my money put background in my debit card,NOT STORE CREDITWhat l am I gonna do with 40.00 worth of damned BEARS!! No weapons such as guns, bows and arrows, ammunition, hunting knives, etc. I'm just kind of frustrated. Exactly like the person who posted a little bit earlier on here. The return policy at Goodwill is pretty stringent. I showed them where I had returned it within 3 day so I was within policy and now have a credit = gift card. I told him this business is a scam I will not shop at Goodwill again. Store Location on Map View Map Use Map Navigation Official Website www.yourgoodwill.org Products Due to her mental state,I don't think she realized anything to begin with.. They have a great return policy there, 14 days with tags attached and receipt. I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. Job Fairs - Goodwill hosts job fairs with area employers looking to hire. I shop Goodwill stores in many areas. Bought clothes for my step daughter. What a pathetic performance!!!!!! Goodwill policies are not acceptable if you use a debit or credit card on your purchases. My caviat is to double check at your local Goodwill as I am speaking specifically about my local New Berlin Goodwill and what they say is the new policy overall. They do but not in cash, their refund type is store credit only. I go there pretty often & never noticed a sign informing the customer. Either in cash or in store credit. #ripoff #bumrap, Purchased some kids UGG boots and the were ruined inside. All stores in Stark County will remain closed until Friday, but donations will be accepted at all sites. I don't care where the money goes..people that shop here usually do so because they can't afford retail prices and are willing to buy into your crap about "helping people" when we all know where the money goes. Well, on 12/4/2019 l tried to return & exchange 1 pair of does $6.99. Furniture: Dressers, Tables, Sofas, Bed Frames (Except water bed frames), No household chemical products such as pesticides, paint, paint thinner, drain cleaner, oven cleaner, aerosols and other environmentally-unfriendly wast products. Bought a broken purse which I didnt see it until I got home, after 3 days came back to return they said i cant cus it not clothing. Goodwill refunds in the form of store gift cards. Change your policies so they match what customers expect. Ridiculous in my opinion. If the money was going to the underpaid staff rather than to increase upper managements' salaries, I would be inclined to donate. I purchased a Panasonic DVD theater system for $99 dollars and a Sony Camcorder for $25 dollars and was told by the cashier that I could return items within 24 hours if it did not work. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. My stepdaughter buys clothes all the time and I like to peruse the glassware looking for shot glasses and beer glasses. This can be used for future purchases at any Goodwill store. Especially at Goodwill. When you donate your new and gently used items, local Goodwill organizations sell them in stores or on shopgoodwill.com and use the revenue generated to provide valuable employment training and job placement services for people in your community. If He/She is mad the prices are marked up. We will sort through and determine what can be used and if we can, we will recycle the items that can not. Went back to return iclothing thinking we would get store credit. #Satisfied Customer. If you but it.You own it. So now 5 days later they're saying no on any return that they just had a meeting this morning about it. Lowering prices on request is not a common practice for any retailer and we have adopted that as our policy as well. Their dressing area wasn't available so I was told bring them back with tags still intact and your receipt and we'll refund it or depending on how long you'll get store credit at the least. I called the manager and after I explained my situation I was told to bring it back in. Electrical equipments in. I tried to return a pair of jeans and a shirt that I purchased yesterday but the store wouldn't accept them because I bought them at a Goodwill 45 miles away. When I got back to home and checked was broken. Just shopped at Goodwill yesterday. Apparently Goodwill paid them to lie! Here is All About It [Updated], Does Amazon Accept EBT? Such is a disrespect to clients who support Goodwill's mission to support people with disabilities. I understand the good this organization does for communities. I bought it on Saturday and tried to bring it in today which is Monday. I bought an electrical item that didn't work and it was the 7th and last day for the return. The hoses were blocked or the suction wouldn't work or something. Items must be returned to the location where they were purchased within 14 days. Show them goodwill policy and they said depend on the store for refund policy. Sales will surely fall until they realize having a fair return policy is why they were popular and successful. Not even Store Credit??? We are open for pickup Monday - Friday 8 a.m.- 3:00 p.m. We are closed all major holidays. We have a hospice that sells and takes donations - they will be my #1 go to for donations and purchases. I am sorry to hear of all your bad experiences. Ridiculous that goodwill sells items that are not complete in a sealed with rape box. 20 might not be a lot to some people but for me with a family of 4 during these times every bit counts. (With tags still attached) When I tried to return them the next day the lady told me there was no returns. Your fitting rooms are closed so I can't try anything on. I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. It is Amazon's policy to charge the concession refund from your account first. The one thing GOODWILL does NOT LIKE is NEGATIVE PUBLICITY we made them NOW LETS BREAK THEM john, I can't stand being asked to round up on my purchase. Our donation attendants are trained to know what we can and cannot accept, and will help guide you to other possibilities for donations we cannot use. What's the difference?? If I knew this I would have never taken the risk of this purchase. They were for some family members. I'm done shopping at Goodwill. Get home. I threw my 30$ useless card out it's useless to me. This is a blatant scam to hide the broken items. I do not mind if I have to waste my money with not high price items. And yet all of Goodwill's dressing rooms were still closed at this store. I looked around to see if there was anything else I wanted. Please include the requested accommodation and your contact information. We went shopping at goodwill. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. Guess what. Than I find out that the CEO's are getting paid houndreds of thaousonds of dollars. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. Damage and loss prevention and handling the merchandise. A week later I call to see what happened! Return & Exchange Conditions Then told me I could never exchange anything in the future and that they had cameras. ANY phone. Prices are sometimes higher than in the store and refund policy is ridiculous. Really!!!! Going to go throw it in their parking lot in the morning. This program helps you get a low-interest reliable, used vehicle. Get compliant today with PrivacyPolicies.com. I recently bought quite a few things from goodwill and once I got home I noticed one jacket is quite literally falling apart at the seams and I paid 20 for it. ( nowhere else just the location I mentioned above) As soon as I walked in the two woman behind the counter immediately proceeded to tell me that they have an all sales final policy . The sad part is now the prices on the used items are now higher than a brand new one at Wal-Mart and other places. Learn about Goodwill of North Georgia's mission of to enhance people's dignity and quality of life by strengthening communities and providing opportunites. Got a game that wasn't scratched and in good condition but doesn't save any of the game play so all my gaming was deleted , this wasn't warned about when I bought the game. That's why I remained a faithful customer of it. I'm in Leesburg Florida and everyone of the online store policys say that they will give store credit on theatores card, so I finally convinced her to put it on my good will store card. It's hard to say "no thank you" to a donation when those donations help to fund Goodwill programs. Obviously the customers are touching the clothing on the racks and yet we can't try any of them on or even go to one of their mirrors and hold it up to see how we look? I know one thing they need to have a thing up in the store say that. If you aren't for any reason, you may return . Contact our main office with your request. I bought two steam carpet cleaners at the Jackson store. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. I have a very hard time fitting it in my car so I TRIED to return it today. When you drop off your donations at Goodwill, you'll receive a receipt from a donation attendant. !!! Each month the Consumer Safety Product Commission sends Goodwill the latest recall notices. It was over 2 year from expiration day. No more! Despite their policy the refund was place back onto my debit card but has yet to show back in my account. I bought a $9.99 pillow for my dad and didn't notice it was ripped until I was at home. And that if I wanted to return my items I had to shop and exchange them for equal items! So glad that I hadn't made a big purchase, but it's still upsetting that they couldn't even offer a store credit. Had I known I wouldn't have made the purchase. I have a very hard time fitting it in my car so I TRIED to return it today. According to the altered Goodwill return policy, you have to return your item within 30 days of the purchase. I suggest you remove all of the plastic wrap they put around thier items to cover the damage. Kept receipt, called two days later, was told no refund, no store credit. I asked them why I couldn't get it for $1.99. Most of the items we sell have been donated by the community and most but not all of the items have been previously owned. Goodwill policies are not acceptable if you use a debit or credit card on your purchases. Dressing rooms still closed. I was never told that they were going to change this. At least all sales arent final. Turns out if the person who rings you up doesn't code them exactly right - as in a blouse vs a shirt vs a sweater - when you try to do a return they will only give credit for what exactly matches the receipt. However, we do need to refuse some items for being non-recyclable or containing hazardous materials. This is supposed to be a place where people can afford things. I think I'm about done with Goodwill paraphernalia. These sales are a significant source of revenue for Goodwill. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? Hang on to this receipt - at the end of the year, you can claim a tax deduction for clothing and household items that are in good condition. I will no longer be supporting Goodwill, as your policies are not industry standard for a chain. DO NOT BUY from the "Goodwill of Central and Coastal Virginia" because they are selling broken items and covering self's from returns by saying "AS IS" - "NON-REFUNDBLE"! The manager told me she'd make an exception this one time, so I was able to get a credit. This all makes no sense! I used to be a regular customer but not anymore. I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. For detailed hours of operation, please contact the store directly. And they don't honor it half the time since their workers seem to make up their own rules. Hence your whole crap about "providing jobs". Moreover, if you refuse to accept a gift card refund, you can also request an exchange for the same product. I asked if these items didn't work out could l return. I asked them why I couldn't get it for $1.99. Books, Records, Compact Disks, Video Tapes & DVDs, Housewares: Dishes, Glassware, Kitchen Utensils, Lamps & Small Appliances, Collectibles, Antiques, Knick-Knacks and other giftware. This was the store in Lexington, TN. Charged me 2 times and when I went back with receipt and bank statement the next day, guy says that check would be mailed! I buy AND DONATE at the Goodwill. In addition, one more thing to note here is that there is an exchange limit of $500 at Goodwill. I went to store right away and request a refund. Find the answer to many of our Frequently Asked Questions. Even they were tested the power on, it does not mean they work. I will not return to a Goodwill store, and I have, over many years, donated generously to the organization. The actual refunds cannot exceed the original price of the products, but the goodwill refund can. Let alone they try to tell us that they don't mark prices on the items they get in. As bad as Goodwill is you have to open the package to even see if it works let alone not be damaged or have some of the parts in it. $19,400. If I had walked out the door with it I'd be stuck spending 80$ on trash at goodwill ef that Moreover, when I tried on a suit coat over my dress shirt and out in the open in front of one of their mirrors, a store clerk told me I could not try it on. I have always donated to good will that must run it to the thousands of Dallas over the years. Y'all are pathetic. I totally understand that "sold as is " is the rule by which all sales are conducted at Goodwill. Similarly, sanitization of the store is done throughout the day at regular intervals. Clothes did not fit, took back three days later with original receipt. About Goodwill . There is no special equipment needed to test a set of headphones. +++ Please have some games about top spender winner weekly and monthly. You should expect to see a major drop in clientele because, let's be honest, we are angry and fed up with your selfish changes! It felt frustrating and sad.. Goodwill is DISGUSTING IN GREED.the ceos make millions off of over pricing donated items. Answer was "No" buy as is. I purchased an item on October 24th and returned it on the 27th. Your donations change their requirements for ohio valley goodwill industries of certification for me there is working directly with goodwill return policy ohio valley goodwill outlet. No cash refunds on non working purchases Is this a new across-the-board policy, or couid it simply be a result of the grasping nature of this particular franchisee (whose prices seem ridiculously high anyway)? Goodwill collects and sells donations to fund job training and job placement programs for people with disabilities and our nations veterans. Unpriced items will be reprocessed at an undisclosed time. Everyone knows that if you are a size XL shirt or something, that that doesn't mean it's going to feel right on you. I spent $5,800 last year. Takes ppl donations and re-sells them for profit with no return if items turn out to be bad. Complete Goodwill customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. It's best to give your local Goodwill donation center a phone call to find out if your items are acceptable. I've shopped Goodwill for 40 plus years. THAT is a health issue, not trying on and returning if they don't fit!". My thing is being I bought them before they should still allow returns for at least credit because I can't wear them so now that's more than half my money gone ? Why did you guys remove the exchange policy?? Goodwill is trying to imitate Savers by having these "color code" sales and then they screw you by stating you can't return them. I realized they must have come from one of the locations I visited on my outing. every year I spend at Christmas time I go in at least 2-3 times a month and I spend 300 bucks for I will just very upset with the way the manager handled this because I've only return things twice to the goodwill this was my 2nd return ever in The Dalles Oregon and I just felt like this was inappropriate in every way. No warranties, either expressed or implied, are made. Chelsea P. 36. Everything you get is donated! It turns out the whole top of the inside of it is blackened and the vents inside as welllike it had caught on FIRE at some point. Goodwill's membership program Join Goodwill to enjoy its loyalty offers. I was in your store on Friday found some great bargains and I've known the return policy but the manager said there were no refunds all sales were final. They charged me $13.98 and no where on the shoe is it marked to charge that much. They even have merchandise on the floor that is so stained, ripped, disgusting I wouldn't give it to my doglike a pair of shorts I found that had old dried blood in the crotch!! I've seen things we can get from the Dollar Tree for a 1.25 and the Goodwill have it priced for 2.99, 3.99.. They should put notice of their refund policy on the door or by the check out register. My family always donates something big and small to support them but if they will rude to customers I will give my donations to salvation army or value village. Theives that is all they are. For more information, call 412-632-1809 or e-mail accommodations.request@goodwillswpa.org . I am so disappointed. If they are having a good day they mark the prices down. I returned to the store at the agreed time and was told that they do not issue returns for electronics that power on. Disappointed to learn about the change to Goodwill's return policy. Through the sale of donated items in our stores, we fund employment and training programs that help people find hope, opportunity and jobs. And there wasn't. A single person, for example, would have to spend more than $12,950 on these types of expenses. Your website does not state that. Tried to exchange and store manager told me sticker had to be on shoe. You cannot use the fitting rooms in these stores so you are buying blind. Why the prices keep growing so fast? Bought them, brought them home, and LO! And they don't honor it half the time since their workers seem to make up their own rules. Even so, I've never had to do this, because near the time limit, I have been lucky and found something I liked :-), Goodwill return policy has got to go it has got to stop. I Spend Over $5,000 A Month Re-selling For A Local Consignment Shop, And I Purchase Bulk, I Dont Have The Time To Go Theough Hundreds Of Items When Purchasing And Inevitably I Always Miss A Stain, Rip, Tear Or Malfunction. I was told to put this large item back in my car and take it to another store. That's being fair. Go Goodwill for being a freaking disgrace. Most companies can duplicate a receipt or they return the original to the customer. Everyone knows that if you are a size XL shirt or something, that that doesn't mean it's going to feel right on you. We went to the store in Citrus Heights, Ca. Since you've made a decision in favor of business, my Charitable round up will go elsewhere. I feel whoever checked the incoming items failed me as well as the cashier for not informing me. Returned to store told no refunds or exchanges. Before doing so i ask manager if it were to leek could i bring back for tefund. Maybe they will get new management and things will change. The other one serves vets, & everyone I know prefers it for several reasons. If this is the policythey should test and only sell products that actually work. All 3 locations know me. Are returns supposed to be this way? It was over 2 year from expiration day. I will give my support to another organization. So Goodwill is ripping consumers off on shipping costs by pocketing the extra money that it doesn't cost to ship the items! Their Prices Have Gone Sky High, Found Dollartree Items For Sale At $1.99 What! Why are some stores exempt from the national policy guidelines? Currently, only clothing can be returned for an in-store credit with receipt within ten days of purchase. I frequently shop at Goodwill. 0:39. Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund including shipping fees. It's up repairable since it is silk embroidered. Prior to purchase I asked if there was any thing wrong with it and was told it worked and was complete. Give their money back. You should consider about some return policy in some cases to be fair for customers. I then asked for a store credit voucher to go to another store and they refused.