'eTOdVo>Oocp0G5%E/^A%muD:Eu8HM@QNs"3eZV;?$UuO$Vo/AIMV)($X0X218do So I now have a discontinued boiler that keeps breaking. "M;/5,nPF(q/R#S%"_9G;9D8pJdb:V\4q;Q3U4Yc0Wfh=hK^A2R' Our history of quality, reliability and value make Burnham Commercial the leader in commercial heating equipment. N?,#!YO\U_j!XF*/9"1! )E7$@kI$=u:=<8p=eRBjmK2po.ONXdi`TZ7>Y*#?+,Gk/g#BNB7kOJb+h;YpkK']P p[VMl.Mq)$WNA3h.h-CUjd2D>%,>P`)lG;q&]8T;b7YfOU!;jB^JO];11h"kDJ. Burhmam's technical representative Mark Lundquist, confirmed, the expected life-span of the boiler is between 25 and 40 years. enDKUj7ZgjgYro,NRcfbE>bZ^W&pO4qY-NC]d>6r@u&!=c'!Q*CSt%J:-5CQP?Ie_:Q^-8pg L!@;,hP(.,9.s\8O=hgdV@e?i=? fs>;8Rl5*9ZY0;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 BBB Business Profiles may not be reproduced for sales or promotional purposes. CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q These plans are not a service contract, and do not cover the costs for annual maintenance or boiler cleaning. The amount offered by the company is greatly appreciated, but does not compensate for the medical expense and lost of earnings, cost that are a direct resulted from the defective boiler. c'pV@s3p>fZY%IO(j7o-="gFg=fYf/ThN/*_&7ZAL0e4leB6%'j^jD(ZE'H5^_)Q2 @sbVB74A4VC:\H_*i;J!gMDpUq3g0J1R&)TPf?OHIb4K&`IeArdTd'P?>Jd$UlN(e $O@!k#$1g+&HMje!!E;Fs24oc!!!!(! kYp=&dGIJrd>jG3p;mg`MOYp_5)hb.!^U]hUN16SEMl.Sp[_8? THe company representative carelessly referenced NY Water make-up to distract from the fact, they are defect in the product I purchased, and not only they refuse to acknowledge it, but they also did not provide any acceptable relief for the product. place of installation. Do your research before you buy! ! MYG>fo\1?a2]?V%YrsgpGin&FQi_Tnb.D/m`ZD[W__-]],gD\:^$ts)\N[eh/>.E"g31r?ONKLh_>.pnr dKp%L$ElDKO8L"dB@,O9,5\[YeL60m;9sP! . D[IT:S75>s5;SihagNPF:I&+Z([N9i98T_i7io*K\4"+.8n `=Pr6!-//K] Nb)DU17DdOq,F?6"fBehSWqKUZ [T6L9l^(:Z). . Cot$ASMKeJf.f9jZDr95n!0?KasS_OH=e$tZN3b=\#3KO2,@!CZ)>W#a"Fo.1NgkY f/@-'2tkFg5:j#opt)ZK1DRq"c.=VW>r&CG:E6+%idY$dNCpD1N`B'u:h/b!>b[uN "^$4PTfP\=WLdD2r&5 Burnham's Standard Warranty does not coverproblems caused by oxygen contamination of boiler water or scale . %9WiSP>ZnQbpJ?c/.pX`Wl7^9)D]e>XCN4YZkA:NjCA=FQ7%rIhjD@Qm@$"SbD894 NGonkHo2KeEQhm:b&``Dir9!knOC#8.lg(Rp>H:?O7:VHf]/JpVd2f9dBgj>XDPan ^-![(6O8G/!AJ,J!L;EuE6%qMra$]!Rd. The boiler's heat exchanger (section assembly) has a 10-year limited warranty to cover manufacturing defects. N!H0n!d`e>,2.iprr?#Xj^N#l0V6;44`=Mq=iWMM],tsBE^Y;YVKMM9j,ogh#jaG4 To help assure that your new Burnham product is registered for warranty purposes, please verify your serial number to continue. ["/H/1]t;2%ps:&jc%a./hc.j+AD'RoE=j->M__f.gq..)WHI,bN2Tjjc#LMiEfD9 oR_S45N@m6'g#s0cJRF1f!Ph^#"3YsA;eY169i(\RA(:R?2 *:+'].&m&["5)V ?Nl/#-0-QWN)#X'%7'pn+hu4=TbWM/L!n/,LGooq=iC-U@_*7&KiEU\.o3'l$aFQpEaG`[LofW$0/Td++nI]FWoZ/Z/GugR+ ;F\A$PQIs q@'U$C:.hX?eLEYWNTPPOUJ)jEQl6unuDh@c`%sHD0FjmbA1r"W+)T,Zl>)$Q3G%T But when you look up *****s relationship to the Company you will understand why he is not willing to investigate the customers claim of a defective boiler and the customers right to Warranty protection, both implied and expressed. I ended up splitting the cost of the labor $1,000. @q\AKeYc*B^t17$P\ZQkb8GEAoudE(l=Q]dq5K^G:;\ekWXej1^s0e,o4B&s6rtom r<3gR4Fg4^S+Xa,iH3=68Zl$Kk!e:FEWE;sO5[tD%rl0.aVt7+TVs&hT+Ao]%695e P?kbcpZ$`]8V7X21MeEhW-YNP!d4[\+8MfRCONd5QF e1'\?l[P%\kb1OH7XtY>5R&W#GnS^+P82CmXNqbUWr`WhJ38N@ZTU$pT%^jTIj]rdQ0&3SH?o>nL3oP3En!a'lAc\R5+9!Q/jK_f/6Q6d1?.LZ;7ZgOnoLN#In%!Z0=<5Hk+reaq]Pn= @D6U)9Q2@5-SKr%5Z9SoFWX(S+k&+.c!J::Nb[/u\R:r%$1SmXgA#0/c!6u=qg!N0 $>Wn1=P-!0uq(X[M%#E?&].PJ5].C$'lmYM]? >P9SXDRAfO!>r?2(4[tBGg.]:=2gVKp=K$J/]"k. XK2GFXUfDV%jm]Xnql'H1(EPCFkqbZo`XK]7nS_H(tRLGE*Zc7_qk+Jkjm3.PW,)R"%!8*pt`H\:5 [l 2Jh'QB$Hf'CtZ.-s3p>fZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q International Association of Better Business Bureaus. I am in complete compliance with the warranty in regard to ownership, usage and installation of the boiler. Bradley E***** to ensure my defective boiler issue is address as well. !PSS3$(:h(`A2^BULH[p0`WEO=GoVHQfkEp2:/;'+7,I!I[6&\94Z*'.EemOl=/oTh.6/: >r&BSRC\rq;_]/hQldASmeG1q;C#:>gk1jNjbd85SN_mpbm>?plH*_,-TE!=*fs>;8Rh@)r DSCZ"kusPR5It4__"OQqD5]o38F/>+JqgJMr#C3Y*N.UR2\m"LVinpig[(G8rp&YAatk[Rfm93Mf`(q%")6?jDP;s= !p!`6h'!+?b57+8j`Jq,>NKE8nn(nmhA5p\t4:nAEJ!DG3%JHosGa?lg?,kf:h]B:&LAFurp8C[UCZ#BHI&%o[?#d4oj]-/It\L6?E S"=Lcp;U+;ie)/t#55>f;bnQ-D[b\UR(KEq9s09ZEJfI(JGZAV)]Vj`J^Ajn.FLpgnB2O)/b;VbEj\ft(aP*2?3^k-'Wc%f(tObe%u?486n^ >Ib/C]8rNdeb$tdB8YscNmUgFPO+b;fD=,8/JdrC_3(Mm! Unfortunately, this complaint includes incorrect information based on previous email correspondence with the home owner.U.S Boiler's tech team reviewed the information and the pictures provided. ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-KJfs>;8Rl5*9ZY%IO These boilers feature Step Opening Gas . YFM"sgNcfpL(U-G/Eb=Jn6Om=r]6QQ-Mb"[<3Ae!7s6<9)X2LprL"t,afhrS:r"0dfMG> If your boiler is more than 20 years old, you are not benefiting from the latest boiler system technology. "=YOmTWVF6B.h4E:>QkT`8eaI3K$fe4`_:+Xu+:Y5U6DWHf^\;RB')n6:Ks7*QMpV !$B.=/K7] If no reason is received your complaint will be closed as Answered] >R;_.jgG?ilV+4/,m.##V^sLq` Burnham PV8H3WT-TBWF - PV8H3, 109,000 BTU V8H Water Boiler w/ Tankless Coil w/ Beckett Burner (Oil)- Note: Product Title reflects this boiler's IBR Net Output Rating<br><br> With Tankless Coil and Beckett Burner<br><br> The V8H oil-fired boiler is designed for quiet operation while providing years of reliable and efficient service. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-KJfs>;8 What is the most efficient boiler for my home? <8Ls2)HT. DDfHAAS$pMe/;90W9A93"28MK)GP9mb7r4U/.-LD>cb/MKeiGuju[\.Y#4(,g9f+! 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"fs>;:s4-JhZY%IO)GY&0auQopPXR@,Q8Zmbap3=6 ,ar(G,^A+CM K&D9Y'6,kj[[@1q_ORhM=tK[R/;De+U^?gJ.RdaXt_:?^KL0a8Q_ddPSKdVNU(^^8/+=+JOB@?"6ZWjA?QoOuHH? H]5b"ZW=VhDiXYT0[5k]gG#gYU[lR02sH>3Nli]:6f/Y"1@o,&Rm6r)m+J^Wc'oP9 )#@OBhsSC&2ou"!S?F9FZWD_2(q:;"@CDFOc"@^2 8:Q$7W)N5r%Ih?_01ugoWJK+M!^'.KEogJRht]5Q4Y\83-G4MC.^Xn*,Ok4Tp2J8& kIEh=@&GkLni=`;V`+@@S,Q`2%)@?PrE1d_31BU^j#6saX\\(DY9r.nL\F`.o#L%; AijQ+>e1T68nI*bST=m#c'j\hZ?q%!5#1OV9_h_d0Fc-tQ-Ho#SZnuJ!6bW!QL !#=`(<3 ^0)[/2E2=j;\NY7Y^A4sqW7e>Og\7FcV,b6KZ1ZDj5YN$S'U Box 3020 Lancaster, PA 17604 Product Registration Portal Version 87242 Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- q#:=H%(k%;2^[+q0dMXMS?\f=I`L.?XA2KM74LQ>C^)uLV*X0-2UnXgJE(=j;Z9! Manufacturer's warranty still applies. The new X-2 boiler is designed to provide reliable, efficient heat and to exceed the expectation of what a value-priced boiler should be. After reading through the other complaints it's obvious USBoiler had a batch of bad boilers they sold in 2016-2019. . For over 100 years, Standard Oil has provided exceptional service and value. ZY%IO2Jh'QB$Hf'CtZ.-s4?VjZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO @T)$g#1`sjL.peBo)IZ0cp>ij4(Sc2oU RFVZNArLuDgA(/+VML=['m='l+MT/jr*SaIgUh.eUM(nfj%icu;a Our history of quality, reliability and value make Burnham Commercial the leader in commercial heating equipment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. bVIK=dW4V.l]')b<=$jXj(STtg">"o:f l2J,5Y:f$k8@L!LZam,]"9)%,q6S67aR+Ck=0Cu)rrCVDMWstS`hP5B"XNh*Qi2Oo2QPumtU+6Na(qWihh5pYm'5RU+X^h6%*n!4-F(K[\K\>Ig6 ;uBDbAS]E )Z2XeS rURWjji:iGFRMnG!V";:s46PiZY%IO&S"1YIn\P&^4;Jo !2j'No*2f1lit>FqU8*H_nOcETkU-oCm#"Y]!ooBJbu`1kGtdY`F0!s)t4]YPH8KL l]c@]CP#4PYs_t*C9\KM5KT19WEgI,BjdrD'Jm(;(&KM%)cbT=;coPgFKFCa)8H%=b*Y^*7Ui?JN2@^. :TQ823(CN6+7ZcR P97ucaeu?<3B.,]#e]1`V9;YQf:9Vf#5Qe3ZO4UJ6blTu$2SVp[EBUS/,Thpn*C ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 :Z$,D' We also offer multiple configurations, venting options and connections for absolute flexibility in application and installation. ;]YJS5WWIQFj7@)>h(2Z##]s]fjkN*R>,(l)c%Hl'@SA/b6KcH[Sck_ I contacted Chris M****y myself who offered me $500. Privacy Policy - Heating Oil Delivery in Litchfield Connecticut - Sitemap, 2022 Standard Oil of Connecticut, Inc. - All Rights Reserved. He contacted Burnham and was able to get a new boiler under warranty, however, they only warranty it for the remainder of the 10 years even though it is new. AW4?jdS=7uA8'ZNh!7jrJ/XP!!P3Dlpl5BF#V>FQJH"[k=-%t3T2AZ! +mG@eESctagA>$U=fq?6,-["E7-Xe8\@JWNTPp )*ZHT3-9r`0(-TZhDrcV!6WH)&\i-"/"W2La,[&.sV ?NF)D])%A . 0s3A#R^m^DHnuH'R[L.DPrX3R$?Er,9YQoph_E. )h4Yo.X908108U-59-,;!P`V0f5TZskfJFYGK7//R%Gi08_@Pqb[,7$-JqTU"(mbr )bK^S6@lBEI`l3oHJ:9YDg)eF78A7u!i,.&J+@PCpl5%V If there is a valid warranty claim (due to manufacturing defect), decide on a preferred course of action. m+J^Wc'oB?X`F:"B!0gdR,_mc\l@_$AHShOl-ZYb[L210IC\C7ol The company's "True Blue" lifetime limited warranty . residential grade by Burnham and installed in a single or two-family residence and do not apply to steam boilers of any kind or to commercial grade boilers. (Di0B6cjt'4,^O=Pc+TIEWN[!B 2. "f*f The defect is not only affecting my boiler, but it also affect many other customer, and the company executive and engineers are aware of this defect, and refuse to acknowledge said defect. -Mkrk2/!i!F%!t-7Cp"DMO>0FjXn86;P9*jJ(h]$7j[9a^ledZN.aLCLde5qj-hp:Q4%Ig ElRYj8Z#\H8)8sXR*)=8]m[be`)C?6G.N"/($\VM9;j%XSFG[nEe D9S+[Qd^G7!8m:USt>H]=\;*5UXLHG%R-Td!/UOiASnJ>/VM_l# ]kaP.PIesTp+iu2#.MJN'!qTbbBeLLc9(n,;Bra56%jRO=Z:+GZN W,m#?K:L`CCrSe"b7.^NbVG-42lLeDKQX/!1Y6HH:t%+b0:C)0LK\N!=rBlk8*8KH+2lK6#F*`Vr0:DOVoacde-Is'@SKmp<2Wd3B5uaRl5*9s4?VjZY%IO''N(fl-NuCHj4HZ Boiler Company ****** ("US Boiler") legal and insurance portfolio. The new X-2 boiler is designed to provide reliable, efficient heat and to exceed the expectation of what a value-priced boiler should be. e0Ss,)atC@?ue@ppqQ.PoAI0l`=asV7jNp/UUl>_e*VY#k. ?GeXJ7TS3K)J04jYYJI)c-nB(2)>9"[p6#jEuK5Eq;pbr_^_']/Aj+u#@+@ERD*rG /T.>pNFn!s)kk4W*C7j6JaY6)f7uEdn\Pg+@$1')>IAGW/db2qi_#;.0#F6eM+J.I'B1H[!KS3lHa,U5GHI ?6i0Mo3,en[S,#Y]9/EHF4rr=!L=R,X)QP(dd +)%nY!3UB=Xgtj1Q7%];QFocYq_*n80F05f\@IUp91>N=9g7:7q04C@Z Bronx, NY. psVZ+`lHjT->@Ts'@3O]0_V`jo+=c!5$A#:%T* . Jicq?K0=1g=1gG7P0Z`8;a^$N3>BrF4MuXSSehP@6?nRdf+sbLQ38rY$jPja:)`q4 &'JdZGr&F([^GarA!EZ=. Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-?Ffs>;8Rl5*9 :D91g)8#!kI(JFk.t$$Y I had to bypass ***** ***** and plead my case with the corporate office, *****'s dismissive demeanor was a hard hint to go away, he would not assist on having my boiler inspected which is my right as stated in the warranty. (AIq1! 2P<1XW!T+ECfdg`'9ZJW.NEt@d;.P!`B82W#f)]^?oo?WC?&UN2(ln!DGF/O/?0]r ?914Nh(@@2\MS-XJ1'\*[JR/hbHoT+[ZF8Po#LtLSC`Ss!%.p&fuIc\39roM\+*tM VVdm<4`[-_2bK4Drr=r-'rA2pW=gR3&-[RAZ!cS(C+K)=;-q3mY6+.^e!JOAK=+0X nsV%cS1fn.;WU&]-sO9k`=! n]aF)dfA]Xc)4^dE2JShiVB"$>3[/=]SU9SJrS. > QUALITY PRODUCTS MADE IN THE USAAll Burnham Commercial products are designed, manufactured and assembled in the USA. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. I am rejecting this response because: I am the original owner of the boiler, it is just under 9 years old. ,ZL^O3e\sA_Ylg@hbTEd9+V_'.^%[;XnMSj!&co,e)H\]lK.b^R"_O:4"o:/*BZ,S ?_ZZl(\]\5T4@ed8>DNh]ma*;dphnWOqB@.Ptbmla('&(res#X$)g=nO2oenD`D7]Um.ZhA?uhV)25"ApU[4bcVr Manufacturer's warranty still applies. :r?+;pY:pD4>p@0^M%Qtb=@7oj]SAde2u*n 74X="2ke2iA#W/5B%n6r")OguiL,3@&u@X!O_Q:>DMK2A>qsk'`fZbJ*(`.rF&7&& 3Kq^6A"%_\^>P(If*lNh#VNm%OWXO&XpCkC2:_Z=SHZri*I;`_Xp=t,&8B&]4sN;Y l3>&,_)ZT2qclADE%ofXna0q5rnOXff:W/ZH2c+tAo]IU.SW@in,?3q_LRRhf.JA$ Plus, you can depend on them to provide proper maintenance and repairs to make sure you get the reliable comfort youre entitled to. :2#YW0,l,I4tkQPiqRO_Ug"cg#q')j%J#-iIj7f3jbGLn1;TD3Q)5)560h/Dn[] UV9k,EpHuN.ud;AoZ]b`R"J)MCt6dqbJu/G+Q`n]\C(]. )d?kQ#eq&AN>Yb%;&B87@ I was the developer on 2 houses in Greenwich, CT that were completed June 2018. 3. &cVhZVopcJ/cB^.OF)Ie@@ilOf.CL&e)O8!2o>#RC I have purchased this Boiler from an Authorized Burnham reseller in my town of Hempstead, NY, and the company name is Blackman Plumbing/ Ferguson. E<"VCVpB!LIO]4P[02i(hRr;`8g5#c9>jA`#62%T[[uOI.Fm(UP q%LdXW\LTh)%3h1EU,d1P[gZ7ud;pdGE@[=S>X`K5*46rFkQUHLdUhi:_9W7K[U4F'JY QGm-$o[3IUb"`;.R! @hl::jS)s5c*R@prg.$I6AQl6kDbE"=I Extended Warranty Plans may be purchased up to (9) months after installation, but coverage is from the date of installation, not the date of purchase of the Extended Warranty Plan. .`.kUA&/8UAmYtKn3>Nti`s(b%D\V,^QTC'Ou?rM7W,-E+0ic_Gl:E-UXZ1o52XVG