Note: our customary TUI fly Shop & Caf magazine will temporarily not be available on board. Thank you for your understanding in these exceptional times. Cookie Notice. Does this option interest you? This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. If you need assistance you can contact TUI directly. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. If you change your booking, the premium will be deducted from the new travel price. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. Some changes are free and for some you will need to pay a fee. We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you. In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. Sell your holiday here on SpareFare. Now you have to pay at least 45 (around 37.50) if you want to change your flights depending on the route and travel dates selected, plus any difference in fare. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. But if you would rather not travel right now, you willreceive a refund for the cancellation. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. If you did not use the full amount of your voucher for your first booking, you will automatically receive a new voucher for the remaining amount. You can upgrade a service, add on a flight extra, upgrade a room type or board basis, among other changes. We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. We have done everything within our power to continue to offer you this service in these challenging times. ATOL protection does not apply to the other holiday and travel services listed on this website. There is no general pandemic protection, but within the scope of travel cancellation and travel health insurance, you are also covered in the event of COVID-19 illness. If your test before your departure is positive, we advise you to contact your cancellation insurance to discuss the possibilities. If you need assistance you can contact TUI directly. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged 60 (51) per passenger, per flight. Before travelling. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. After all, the safety of all our customers and employees is our top priority. Impressively, the package holiday giant is offering affordable Covid-19 tests from 20. There might be additional fees resulting from the change, but the TUI representatives will let you know if this is the case. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. Flights are automatically cancelled and refunded if either Jet2 cancels the flight due to Covid-19 or government advice changes and it becomes illegal for you to go on holiday abroad. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. Jet2 has flexibility baked into its general terms and conditions. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? The insurance company will make a 75% refund of the cancellation costs. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. You can already enter the seat number. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Tuesday to cancel online for . For some destinations, you dont need to take a test if you have been fully vaccinated for at least 14 days. Easyjets latest Travel Restriction Protection policy offers some protection against Covid disruption until 31 December 2022. Service on board has been adjusted so as to maximally limit contact. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. GBp. This way you will always have the most recently updated information. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. TUI has changed its refund policy following the Foreign and Commonwealth Office 's recent announcement advising Britons against all but essential travel due to the ongoing coronavirus pandemic . 1,34 per minute) They will gladly make the booking for you. For more information, consult the website of the Belgian government (. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. If you booked a package holiday or a hotel only, visit the following articles: If you don't book a flexible rate, you may not be entitled to a refund. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. Our website contains information for each country as to the available destinations (more information is available at. You will then receive the certificate by post a few days later. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. The recovery certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. Do you prefer a cash refund? Tui Airways has cancelled nearly 200 flights due to serve Manchester Airport between now and the end of June as the chaos faced by UK holidaymakers worsens. The cancellation policy that Ross and Zaita booked their Airbnb under in August 2021. There are several advantages to checking in online! You will receive a refund for the products or services you booked and paid directly with TUI fly, e.g. We therefore advise you to check your mailbox regularly. It goes without saying that our flights are subject to possible changes resulting from government measures in your home country and abroad. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. The refund credit is valid as soon as you receive it and is being issued to you as your package holiday will no longer be able to . Can I cancel a flight I booked with Kiwi.com? More information can be found hereunder. By the end of March TUI was receiving 1.5 million calls a day to its contact centre, compared to the 5 million calls it would expect in a standard year. If you need to cancel your flight boo Can I cancel a flight I booked with Expedia? While you're away. TUI, easyJet, Ryanair and Jet2 have different refund policies . Have had a negative PCR test - Certificates based on a RT-PCR are valid for 72 hours . You'll always find the latest information on the FCDO website and on our 24/7 Travel Alerts page . The book with confidence promise applies to bookings up to 21 August 2022. You will be responsible for paying the amendment fee of 25 per person. This obligation applies even if you have been fully vaccinated. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. More information can be found. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you've booked on a Select Price holiday. How to change or cancel a flight with EasyJet, Ryanair and more: Airline policies and Covid rules compared EasyJet currently offer the most flexible cancellation policy out of the five major UK . But she says Norwegian Cruise Lines had other ideas. In case the new flight price is lower than the price of the original booking after changing the flights date and/or destination, the price difference shall not be refunded. Tui last month reported a loss of 2bn (1.8bn) in the first nine months of its financial year after revenues crashed by 98% between April and June, the period of the most intense lockdown . Booking conditions.